What do you do when you don’t like your new glasses? Most opticians are willing to change the prescription when the lenses are prescribed and dispensed. However, our goal as opticians is to provide the perfect eyewear for the patient. The primary goal, and focus should be completing the process to make you look and feel your best.
My primary objective is to make sure that you are satisfied with the final product. The best way to this is to provide a service that includes every aspect of the prescription. This means that final product is your:
- lens options
- cleaning materials
- cleaning instructions
- ongoing repairs
Some offices will handle refunds and exchanges differently. I don’t like to sell anything that I can’t support for the life of the product. There are written and unwritten policies. The best way to deal with complaints is to keep in mind that the patient is the most important asset that you are going to protect. If you want the patient to return, and you want the patient for life, don’t refuse the little things that are going to cause your good patient to go away.
As a consumer, you can get a prescription anywhere. If you have an eye doctor and an optician that values your overall experience, don’t waste any time trying to get the best deal. One suggestion is not to let fancy and shiny deals drag you elsewhere. Stay with the doctor and optical store that will serve you and help you keep eye wear well-adjusted and maintained. All services are worth every penny, and you are worth everything to your eye care professional.
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